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Self-Exclusion

If you need a break from FREE Lucky Draw, you can request self-exclusion. We will block your IP address and/or account from spinning or purchasing additional spins for a period you choose.

How to self-exclude

  1. Email us at support@luckydrawday.com with the subject line Self-Exclusion Request.
  2. Include the email address linked to your account (if any) and your reason for exclusion.
  3. Choose a duration: 6 months, 1 year, or permanent.

We will confirm your exclusion within 48 hours. During exclusion you will not be able to spin, buy spin bundles, or claim new prizes.

Reopening your account

After a temporary exclusion ends, contact us if you wish to play again. We may apply a cooling-off period before reactivation.

For immediate support, see Responsible Play or Contact Us.